Terms & Conditions

The Customer understands and accepts that it has the primary responsibility of giving clear and unequivocal instructions and specifications to Pro Design Distributors CC before any works can commence. The quotation is only considered accepted once signed and/or a 50% deposit is paid. The balance is payable on collection/delivery of goods, unless otherwise negotiated in writing or credit terms in place. Should the consumer agree to collection upon completion, the consumer undertakes to collect the goods within 7 working days. Special order goods (custom made pieces) may not be cancelled and the customer will be liable for the amount quoted for. In the event of cancellations of any other orders excluding custom made orders, a cancellation fee will be charged 50% of purchase price (except in circumstances of death or hospitalization). Orders are binding on the customer once the supplier has ordered the specific material and the order has been honoured by the supplier (including material already cut to ordered sizes or material already installed), in which case orders cannot be cancelled partially/ wholly. The quoted price is based on the prices of material as on the date of issue of the quotation and in some cases subject to changes which do not fall within the control of the supplier. The supplier undertakes to inform the customer of any changes in prices as soon as the supplier becomes aware of same. The supplier will not proceed with work until such time as price changes have been communicated and authorization has been obtained to proceed. The Warranty Period to replace any defective or damaged goods is 6 Months. The warranty Period for repairs done is 3 Months. This does not apply to ordinary wear and tear. The consumer will not claim a refund or remedy and accept full responsibility should the goods be damaged due to misuse, abuse, or gross negligence on its part. The consumer also accept that these foregoing factors will vitiate his/her warrantee and/ or guarantee. The customer accepts that should the goods have a defect, failure or hazard, he/she will immediately inform the supplier and promptly claim a refund / remedy / repairs. Pertaining to instances where the supplier has provided warnings and safety instructions in advance, the consumer accept that when handling the goods he/she must comply with these instructions. Delivery / Installation of the product will be communicated after completion to the customer and will be made to the order address. The customer agrees to inform the supplier when communication of delivery is received of any obstacles which could limit accessibility to the delivery address. The supplier reserves the right to institute the necessary legal proceedings in the event of non-payment, which will entitle the supplier to repossess goods supplied/ installed. The consumer chooses his/ her domicilium citandi et executandi as the address stipulated on the tax invoice for the purposes of serving notices and/ or any other form of documentation and/or legal proceedings. All costs incurred (legal and any other including client/attorney costs) by the supplier in order to repossess goods, trace the customer and/or good and collection commission will be for the account of the consumer. The customer agrees that interest of 2% may be charged on all monies due (outstanding & arrears) in terms of this agreement. In the event of a customer purchasing material for the purpose of re-selling or installation of same, Pro Design Distributors CC will not be held responsible for any failure, defects or claims as a result of negligence, misuse or abuse Should the customer provide the measurements him/herself, Pro Design Distributors CC cannot be held responsible for incorrect sizing of the material. In order to secure correct measurements, it is advised that Pro Design Distributors CC takes the measurements Material will be sized and cut on site where installation is being done and all leftover material remains the property of the supplier. Recommended Terms and Conditions to be added to Invoice The Client shall have the right to inspect /examine the repaired/installed work and raise any immediate objections during examination. Notwithstanding the opportunity to examine the completed works, the Client shall be entitled within 10 business days to report to the Supplier any defects (structural or otherwise) on the goods supplied by the Supplier. The supplier warrants all goods supplied to the client for a period of 6 months. This excludes normal wear and tear. Some electronic goods/items may also be excluded from the implied warranty. The above-mentioned warranty is subject thereto that the service supplied by the company have not been altered contrary to any instruction of the company after leaving the company’s control. Recommended Terms and Conditions to be added to Delivery note The Client shall have the right to inspect /examine the repaired/installed work and raise any immediate objections during examination. All items on the invoice was received in good order and to the satisfaction of the client. It is confirmed that any goods short delivered, or damage on delivery/receipt is stated on this signed delivery note. The person taking delivery of the items confirm that he/she is authorised to take delivery and sign the delivery note. Notwithstanding the opportunity to examine the completed works, the Client shall be entitled within 10 business days to report to the Supplier any defects (structural or otherwise) on the goods supplied by the Supplier. The balance is payable on collection/delivery of goods, unless otherwise negotiated in writing or credit terms in place. The Warranty Period to replace any defective or damaged goods is 6 Months. The warranty Period for repairs done is 3 Months. This does not apply to ordinary wear and tear. The customer accepts that should the goods have a defect, failure or hazard, he/she will immediately inform the supplier and promptly claim a refund / remedy / repairs. Pertaining to instances where the supplier has provided warnings and safety instructions in advance, the consumer accept that when handling the goods he/she must comply with these instructions. The consumer will not claim a refund or remedy and accept full responsibility should the goods be damaged due to misuse, abuse, or gross negligence on his/her part. The consumer also accept that these foregoing factors will vitiate his/her warrantee and/ or guarantee.